Last updated July 18, 2026.
ZenWave Wellness offers a 100-day return window for the ZenWave Ice Pod. The return window begins on the date your order ships.
Return eligibility
To qualify for a return, the Ice Pod must be unused, in new condition, and returned in its original packaging with every included part. You may unpack the Ice Pod and sit in it without water to assess its size and construction. An Ice Pod that has been filled with water or otherwise used cannot be returned under the change-of-mind policy.
There is no restocking fee. Customers are responsible for return shipping unless the return is the result of an incorrect item or a confirmed product defect.
Before your order ships
If you need to cancel an order, email [email protected] as soon as possible. We can cancel and refund an order that has not entered shipment processing. Once an order has shipped, it must follow the return process below.
How to start a return
- Email [email protected] with the email address used at checkout and your order or invoice number.
- Wait for return instructions before sending the product.
- Pack the unused Ice Pod with all included parts in its original packaging and ship it using the instructions provided.
Refund timing
We will inspect the returned product and email you with the result. Approved refunds are issued to the original payment method within 20 business days. Your bank or card provider may need additional time to post the credit.
Incorrect, damaged, or defective products
If your order arrives with the wrong item, visible shipping damage, or a suspected defect, contact [email protected] before returning it. Include your order number and clear photos or video so the support team can review the issue and provide the correct next step.
