6 Month Limited Manufacturer Warranty
We stand behind the quality and durability of the Zenwave Ice Pod with a comprehensive 6 month Limited Manufacturer Warranty. This warranty covers any defects in materials and workmanship from the date of purchase for a period of six months. Specifically, it includes coverage for the structural integrity, waterproofing, and overall durability of the tub.
Our warranty excludes damage resulting from improper use, negligence, or accidents, normal wear and tear, unauthorized modifications or repairs, damage due to extreme weather conditions or misuse, and cosmetic damage that does not affect the functionality of the tub.
Customer Responsibilities:
- Proof of Purchase: Customers must provide proof of the original purchase (order number, invoice, or email use to purchase).
- Photo of warranty issue: Photo or video of product
How To Claim:
- Contact: Customers should contact the manufacturer at [email protected] to initiate a warranty claim.
- Return Process: Detailed instructions for returning the product or parts will be provided. Customers should follow these instructions to ensure the return is processed smoothly.
Our dedicated customer service team is always available to assist with any warranty claims and product-related inquiries, ensuring a hassle-free process. If a defect is confirmed, we will cover return shipping costs and process the repair or replacement efficiently.